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Case Study · Warsaw, Poland · Tennis and squash club

Open 7 days a week. No staff at weekends.

KS Zakręt is one of the larger tennis and squash clubs in Warsaw — 10 courts, a loyal customer base and plans to extend its opening hours. There was one problem: weekend staff cost 6,000 PLN a month. Integrating Playmore with the club's Loxone system changed everything.

Courts
10
Sport
Tennis & Squash
City
Warsaw
Integration
Loxone
KS Zakręt
KS Zakręt
10 courts · Tennis & Squash · Warsaw, Poland
0 PLN
weekend staff costs
7/7
days open (previously 6)
100%
online payments (previously 30%)
-10h
admin time per week
6,000 PLN
saved every month
2 days
to go live
The challenge

Weekend staff: essential, but expensive

For years KS Zakręt had been up against simple arithmetic: the club is busiest at weekends, and weekends are exactly when staff costs are highest. Two receptionists cost around 6,000 PLN a month — for weekends alone. On top of that came energy costs and access management, which needed a member of staff on site.

Jolanta Rawska had been considering automation for a long time. KS Zakręt already had a Loxone system installed — smart-building technology that controls lighting, air conditioning and door access. The missing piece was a booking system that could "talk" to Loxone. Without that integration, the club had to keep staff on hand as the go-between.

A further constraint: the club was closed on Sunday evenings, because it did not pay to hire someone for just 2–3 hours. The potential revenue from those slots was lost, along with the customers who wanted to play.

👥
6,000 PLN
monthly cost of weekend staff
🔒
6 days
open a week — closed on Sunday evenings
💳
70%
of payments in cash — no control over cash flow
Key insight

Playmore + Loxone: how automatic access works

The Playmore–Loxone integration closes the whole automation loop — from booking to leaving the building. No one needs to be involved at any point.

01
The player books a court
In the Playmore app or the widget on the club's website. They pick a court and a time, and pay by card or BLIK (Poland's mobile payment system). All in under 2 minutes.
02
Payment confirmed → Playmore generates a code
Once payment is confirmed, the system automatically creates a one-time access code, valid only for the duration of the booking (e.g. 18:00–19:00).
03
The player opens the door with their phone
The code is sent by SMS and shown in the app. The player holds their phone to the Loxone reader and the door opens automatically. The court lights switch on by themselves.
04
After the game: automatic lock-up
When the booking ends, the code expires. Loxone switches off the lights. The doors lock. No human intervention is needed.
The solution

What changed

Before Playmore
  • 2 receptionists at weekends — around 6,000 PLN a month
  • Only 30% of payments online — the rest in cash at the door
  • Club closed on Sunday evenings because of staff costs
  • Building opened and locked up by hand by a member of staff
  • No way to book outside reception hours
After Playmore
  • No staff at weekends — the club runs fully automatically
  • Online payment required → 100% of bookings paid in advance
  • Club open 7 days a week at no extra cost
  • Loxone integration: booking → payment → door access code
  • Bookings 24/7 via the app and the website
Results

The numbers after go-live

Weekend staff costs: 6,000 PLN → 0 PLN

Two receptionists working Saturdays and Sundays were a fixed cost, however busy the club was. After the Loxone integration, that cost disappeared completely. A saving of 6,000 PLN a month — 72,000 PLN a year.

Before: 6,000 PLN/month After: 0 PLN/month
Open 7 days: new revenue from Sunday slots

The club used to close on Sunday evenings — it did not pay to hire someone for 2–3 hours. Now those slots bring in revenue with no additional operating costs.

Before: 6 days/week After: 7 days/week
Online payments: 30% → 100%

When a booking has to be paid in advance, cash at the door is no longer an option. Full visibility of cash flow, and no mismatches between bookings and the till.

Before: 30% online After: 100% online
"At weekends our club runs itself. Customers book a court, pay in the app, come in and leave — without us."
JR
Jolanta Rawska
Owner, KS Zakręt Warsaw
Features used in this rollout

What KS Zakręt uses in Playmore

Online booking 24/7
Website widget + mobile app. Customers book at any time — the system takes the booking, collects payment and issues the access code automatically.
Mandatory online payment
Card or BLIK at the time of booking. No more cash at the door or till discrepancies. 100% of transactions online.
Loxone integration
A confirmed booking = an automatic one-time access code to the building. The door opens with a phone, the lights switch on by themselves.
Automatic access control
The code is valid only within the booking window. When the game ends, Loxone locks the entrance and switches off the lights. Zero human intervention.

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