Racket sports is a business.
Run it like one.
Most clubs are run on WhatsApp, spreadsheets, and goodwill. We're building the operating system for owners who want to stop patching — and start scaling.
Trusted by clubs across Europe
Running a racket club shouldn't feel like this
57% of cancellations happen in the last 24 hours
After the slot is already dead. No deposit taken, no penalty enforced, no way to re-sell the court. That's revenue that evaporates every single day.
Front desk costs €6,500/month. For what?
Taking phone calls, reading out the schedule, explaining the cancellation policy — over and over. A €300/month system could handle 80% of that automatically.
1 in 5 new clients never comes back
First-time players actually pay the most per visit — yet over 19% never return. No follow-up, no loyalty trigger, no data to act on. They just disappear.
There's a better way →
See how Playmore solves thisManifesto.
We don't sell features. We sell a point of view on how a racket club should be run in 2026. Six beliefs Playmore is built on.
A club is not a calendar with a lobby.
Most club software is gym software with a court view bolted on. A court is a hotel room with dynamic pricing — not a monthly subscription. Treating it the wrong way leaves money on the table every single day.
Marketplaces take your customers.
Playtomic, MATCHi, Padelmania — they're not distribution channels. They're competitors for your player relationship. When a player books through a marketplace, they stop being your customer. They become the marketplace's customer who happens to rent your court.
Upfront payment is respect, not friction.
Clubs that require prepayment see 46% fewer cancellations (n=2,700). It's not being difficult with the customer — it's being fair to the people who showed up to play and couldn't find an open slot.
RevPACH tells the truth. Revenue lies.
Full courts at cheap hours are a failure that smiles back. We measure revenue per available court hour — the only metric that separates a growing club from one cannibalizing its own potential.
No-shows aren't bad luck. They're a system flaw.
A club with 27% front-desk cancellation has the same demand as a club with 15% online cancellation (2025 data). The difference isn't the customers — it's whether the system enforces consequences, or leaves the call to the 11 PM receptionist.
Scaling without a system multiplies problems.
A club growing from 1 to 3 venues triples operational cost unless the system is multi-venue from day one. We've watched this mistake three times. We'd rather not watch a fourth.
Each of these comes from data — 200+ clubs, 1M+ players, and 6 years of building Playmore alongside owners.
Agree? Let's talk for 15 minutes.A racket club doesn't need another tool. It needs a system.
Sport should be the heart of your club. Operations should run in the background. Racket Club OS is three layers that stop owners from firefighting — and start them growing.
Racket Club OS
Three layers that make a club run like a business, not a calendar with a reception desk. Built on data from 200+ clubs. Improved every single week.
Operational Peace of Mind
Fewer conflicts, fewer phone calls, less chaos. Booking rules, payments, and access are automated — so your front desk focuses on members, not firefighting.
- Automated cancellation policies
- Mandatory online payments
- No-show enforcement
- Zero WhatsApp chasing
Predictable Revenue
No-shows and last-minute cancellations are automatically enforced. Every court slot is paid before the player arrives. Know exactly what you'll earn this month.
- Prepaid bookings
- Automatic deposit collection
- RevPACH analytics
- Demand forecasting
Scale Without the Pain
Your second venue shouldn't mean twice the chaos. Playmore grows with you — each new location runs on the same automated rules from day one.
- Multi-venue dashboard
- Mobile app for players
- AI voice booking agent
- Consistent player experience
Everything your club needs, nothing it doesn't
Courts filled. Admin eliminated.
A booking system built for racket sports clubs — not generic sports or fitness. Handle court schedules, recurring reservations, guest passes, and last-minute openings from one dashboard.
- Drag & drop court schedule
- Online booking 24/7
- Recurring reservations
- Waitlist management
- Guest & drop-in bookings
Booking Management
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Finally, data you can act on.
See your court performance in real time. RevPACH (Revenue Per Available Court Hour) shows you exactly where money is being left on the table — and how to fix it.
- RevPACH dashboard
- Utilization heatmap
- Hourly & weekly breakdowns
- Pricing recommendations
- Export to CSV/PDF
Revenue Analytics
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Get paid before players arrive.
Require deposits at booking time, automate refunds for cancellations within policy, and process payments via card or BLIK — without manual follow-up.
- Online card payments
- BLIK support (Poland)
- Automatic deposits
- Refund automation
- Invoice generation
Payments & Deposits
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Your club takes calls 24/7. Even at night.
Our AI voice agent answers phone bookings in the member's language, checks availability in real time, and confirms reservations without any staff involvement.
- 24/7 phone availability
- Multilingual (EN, PL, DE, FR...)
- Real-time availability check
- Instant booking confirmation
- Seamless handoff to staff
AI Voice Agent
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Your club runs. You don't have to be there.
Combine smart access, automated payments, and AI voice into one system that handles 80% of front desk work — without a front desk.
- Smart access via Loxone — courts unlock automatically after payment. No keys, no staff.
- AI Voice Agent answers every call: bookings, cancellations, court availability. 24/7.
- Automatic cancellation policy enforcement — no manual follow-ups, no arguments.
27.9% of cancellations come from front desk bookings. Online: 15%.
Unattended Club
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A product that doesn't stand still.
We ship an average of 4 meaningful changes per month. Not because we're chasing competitors — we don't have any. Because clubs on Playmore are growing, and we refuse to be the bottleneck.
AI Voice Agent — caller identity lookup
The agent recognizes the caller by phone number before picking up, and pulls their full booking history. Fewer questions, shorter calls, higher conversion.
Fakturownia — automated VAT invoices
Every prepaid booking triggers an invoice sent to the customer within 30 seconds. Zero manual accounting. Live for PL, CZ, HU.
Network view — multi-venue dashboard
Owners with 2+ venues see all clubs in one view — RevPACH, occupancy, cancellations per venue. Built from requests by chain operators.
RFM module — player segmentation
Recency / Frequency / Monetary — automated player segmentation. See who's a VIP, who's near churn, and who never came back after their first visit.
Loxone SDK v2 — keyless smart access
New Loxone integration: courts open automatically after payment, electricity and lighting billed per booking, no extra hardware required.
Dynamic pricing — beta for Enterprise
The system suggests prices per hour/day of week based on historical demand. Early adopters report +18% RevPACH within 60 days.
Real clubs. Real results.
The club runs itself on weekends.
KS Żakret integrated Playmore with Loxone smart building to fully automate weekend operations. Members book online, pay via BLIK or card, and open courts from the app — no staff required.
"On weekends our club runs itself. Customers book a court, pay in the app, come in, and leave — without us having to be there."
We know what the industry actually looks like. And we share it.
Benchmarks from 200+ racket clubs across Europe. The only dataset of its kind — because most systems treat your data as their asset, not yours.
Industry average. Drops to 15% in clubs with online prepayment. That gap is one switch in the system.
Revenue per available court hour. Top 10% of Playmore clubs hit €13/hr — without raising prices, just better yield management.
Players booking online cancel far less than those calling the front desk. Data: Squash4You, n=2,700.
Even though first-time players pay on average 14% more per visit than regulars. Clubs without follow-up lose their most valuable group.
Multisport, FitProfit, Medicover. Median club exposure to benefit-card channels — a risk indicator if a partner changes terms.
Moving 50% of bookings online cuts cancellation rate in half. Measurable within 60 days of rollout.
These numbers come from real bookings on Playmore. Not surveys. Not owner claims. Raw data.
Clubs that made the switch
"On weekends our club runs itself. Customers book a court, pay in the app, come in, and leave — without us having to be there."
"My biggest fear was that members would leave. They didn't. Occupancy actually improved — because the best slots are now taken by people who actually show up."
"Our members adapted quickly. They can see the system improved how the club works — and it drove away the ones who weren't paying."
"We moved all bookings online. Cancellation rates dropped almost in half. The courts fill themselves now — especially on weekday mornings we thought were dead."
We share what we've learned.
We don't hide insights behind a paywall. Running a racket club isn't a game of guesswork — we write down everything we've seen across 200+ clubs.
Your one-time visitors are your most valuable clients
Analysis of 9,647 Squash4You customers shows one-time visitors pay 33% more per visit than regulars. Most clubs lose them without a trace — we wrote up how to change that.
5 ways to fill your club
Five proven strategies to increase court utilization — from smart notifications to booking automation.
RevPACH — how to calculate the metric most clubs get wrong
A guide to the metric that separates a growing club from one that's 'doing fine.' Includes a downloadable spreadsheet.
Racket Club Benchmark 2026 — Q1 report
Full report on data from 200+ clubs: RevPACH medians, booking channels, cancellation patterns, benefit-card exposure, occupancy cycles.
One email a month with data and insights you won't find anywhere else.
Simple, transparent pricing
No hidden fees. No long-term lock-in. Start with a free demo.
Starter
For small clubs with up to 3 courts
- Up to 3 courts
- Online booking widget
- Player mobile app
- Basic revenue reports
- Email & chat support
Pro
For growing clubs with up to 10 courts
- Up to 10 courts
- Everything in Starter
- RevPACH analytics dashboard
- Online payments & deposits
- AI voice booking agent
- Priority support
Enterprise
For multi-venue operators and club chains
- Unlimited courts & venues
- Everything in Pro
- Multi-venue dashboard
- White-label app option
- Custom integrations
- Dedicated account manager
How much are you losing on empty courts?
Clubs using Playmore increase court occupancy by an average of 34% in the first 3 months.
Calculate your ROIWhat does Playmore actually add to your P&L?
Sliders grounded in data from 200+ Playmore clubs. The model computes the three effects we observe at Vera, Okęcie and Squash4You — no magic multipliers.
Annual net gain (after Playmore cost)
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Assumptions: post-Playmore no-show = 2% (100% prepayment), +10 pp occupancy from the app, −50% reception hours. Occupancy cap 80%. This is an estimate — we verify it on your numbers during the demo.
Up and running in 1–2 weeks
We handle the migration, configuration, and training. You focus on running your club.
Free discovery call
We learn your club's setup, constraints, and current pain points. We demo the platform live and answer every question — no sales pressure, no obligation.
Configuration & data migration
We migrate all your data from Reservise or any other system — free of charge. Courts, pricing rules, member profiles, recurring bookings. All configured to your exact setup.
Launch with full support
Dedicated training for reception staff and coaches. Soft launch with 24/7 technical support. Your account manager stays on until the club is running smoothly.
Three ways to run a club. Only one is an operating system.
A racket club owner has four options today. Three of them look different but end up the same: the owner grows slower than they could.
Marketplace
Takes your brand and your margin.
A marketplace isn't a distribution channel — it's a competitor for your player relationship. When a player books through a marketplace, they stop being your customer and become the marketplace's customer renting your court. The day you stop paying for visibility, you stop getting bookings.
Gym software with a calendar
Written 15 years ago, for a different business.
Most 'booking systems' were built for gyms and memberships, with court logic bolted on later. No RevPACH, no enforced prepayment, no benefit cards, no smart access integration, no AI Voice. It works, but it doesn't let you grow — subscription logic doesn't fit racket sports.
Excel + WhatsApp + goodwill
Scales until the first burnout.
Works until the club hits 3 courts and 100 customers. After that, every conflict, every cancellation, every complaint lands on the owner personally. No data = no decisions. No system = no free time. Works until it doesn't.
Racket Club OS (Playmore)
Built by operators, for operators.
Written from scratch for the court, not the membership. Enforced prepayment, RevPACH, benefit cards, Loxone integration, AI Voice, multi-venue. The customer stays yours — not the marketplace's. The data stays yours — not the vendor's. New version every week.
| Playmore | Playtomic | Reservise | Excel / Sheets | |
|---|---|---|---|---|
| Online booking 24/7 | ||||
| Revenue analytics (RevPACH + RFM) | ||||
| Mobile app for players | ||||
| AI voice booking agent | ||||
| Racket-sport specialization | ||||
| Smart access integration (Loxone) | ||||
| Cancellation & deposit policies | ||||
| Flat monthly fee — no booking commission | ||||
| Multilingual support | ||||
| Dedicated club support | ||||
Common questions
Most clubs that switch to Playmore were using a system built for gyms or generic sports venues — not for racket sports. Playmore handles court-specific logic that others don't: mandatory prepaid slots, benefit card verification (Multisport, FitProfit), late cancellation enforcement, and an AI phone agent that takes bookings 24/7. If your current system can't do those things, you're leaving money on the table every day.
Data from clubs on Playmore: 49% of all bookings move online within 90 days of switching. And online bookers cancel far less — the cancellation rate for front desk bookings is 27.9%, vs. 15% for online. Members adapt quickly once the booking experience is genuinely easy to use.
Yes, fully. Benefit card members are verified and tracked separately. You get a clear breakdown showing exactly what percentage of revenue comes from cards vs. direct payment — so you know precisely how dependent your club is on benefit card traffic.
Typically 1–2 weeks. We handle the data migration from your existing system — you get a dedicated onboarding specialist who sets everything up for your club's specific rules and schedule.
Plans start at €149/month. No setup fee, no per-booking commission on the basic plan. Most clubs recover the cost within the first month — front desk savings alone typically amount to €6,500+/month when you factor in reduced no-shows and fewer staff hours.
Yes — 14-day free trial, full features, no credit card required. Book a 15-minute demo first and we'll configure the trial specifically for your club so you're not starting from scratch.
When a member calls your club number, our AI agent answers, checks real-time availability, and confirms the booking — all without staff involvement. It works in multiple languages and hands off to a human when needed.
No. All plans are month-to-month. Annual billing is available at a 20% discount but is never required.
Questions you should ask every vendor
Before you sign with any club software, ask these 7 questions. Our answers are here already — because we have nothing to hide. If a vendor dodges any of them, think twice.
Yours. Exportable at any moment as CSV — bookings, customers, payments, history. No clauses, no 'but.'
If it takes a vendor more than 30 seconds to say 'yours' — it's not yours.
One release every 7 days on average. Our Ship Log is public — you can check it before you buy. The last 12 months: 48 releases.
If the vendor has no public changelog, or the last major release was >12 months ago — the product is dead. Nobody said it out loud yet.
No. Flat subscription, predictable cost. All payments go directly to your bank account — no middleman.
Marketplaces take 10–20% per booking. Do the math: a club with €100k annual revenue gives a marketplace €10–20k. No productive return.
200+ clubs on Playmore as primary system. We share names, share contacts, set up calls with owners — KS Żakret, Vera Sport, Squash4You, Okęcie Tennis Club.
If a vendor brags about 'thousands of users' but can't name 5 clubs in your segment with name and city — those are marketplace users, not management customers.
Yes. Effective end of the following month. No penalties, no fees. We support reverse data migration for free.
If a vendor requires a 12- or 24-month contract — they're afraid you'll leave. Think about why.
Dedicated customer success per club. Critical response: <30 min, 7 days a week. You have your rep's phone number from day one.
If support is a ticket queue with '48h response' — your club is down all weekend.
Native Loxone integration since 2023. Courts unlock automatically after payment, electricity and lighting billed per booking. No extra hardware.
If a vendor says 'it's on the roadmap' or 'custom for a fee' — they don't have it. And they won't have it for a long time.
Stop running your club manually.
200+ clubs across Europe use Playmore to automate bookings, enforce cancellation policies, and recover revenue they were silently losing. Book a 15-minute call to see it in action.
- 15-minute call — no commitment, no sales pressure
- See real cancellation & revenue data from clubs like yours
- Walk away with a custom setup plan for your club
Trusted by clubs across Europe
No credit card required. Live in 1–2 weeks.